Shipping policy

Shipping Policy
Effective Date: November 5, 2026

1. Shipping Destinations
We ship to addresses in the contiguous United States (the lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

2. Shipping Costs
Standard Shipping: Free shipping on all orders.

3. How Your Order Ships
Your equipment ships directly from the manufacturer or its distribution center.

4. Estimated Delivery Time
Estimated delivery time is 5 to 7 business days (Monday to Friday, excluding holidays). Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

5. Shipping Methods and Carriers
Domestic Carriers: USPS, UPS, FedEx
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

6. Order Tracking
After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
If you have questions or need assistance with tracking, please contact our Customer Service.

7. Delivery Issues
Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.

Damaged Packages: If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 30 days at support@steelfooting.com.
Damaged items are eligible for a full refund or replacement, with return shipping covered by us.

8. Missing Items
If any items are missing from your order, contact us within 30 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

9. Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

10. Returns
For returns and refunds, please refer to our Return and Refund Policy.

11. Contact Information
Snoussi Othman LLC, operating as Steelfooting
254 Chapman Rd, Ste 208, Newark, DE 19702, United States
Email: support@steelfooting.com
Phone: (814) 813-9085
Business Hours: Monday to Friday, 9 AM to 5 PM EST