Frequently Asked Questions
Shipping, returns, warranty and commercial orders in short answers. Cannot find yours? Send us a message.
Shipping and Delivery
Is shipping free?
Yes. Shipping is free on every order to the contiguous US.
Where do you ship?
We currently ship within the contiguous United States.
Who ships my order?
Your equipment ships directly from the brand. You receive tracking details by email once it ships.
How is heavy equipment delivered?
Heavy freight is often delivered curbside or to a loading dock, and the carrier may contact you to schedule delivery. Check doorways and stairs before you order, and plan how you will move the equipment inside.
What should I do when my order arrives?
Inspect the shipment before signing. If anything is damaged or missing, note it on the delivery receipt, take photos and contact us right away.
Can I cancel my order?
Yes, for a full refund, as long as it has not shipped. Once it has shipped, our refund policy applies.
Returns and Refunds
What is your return policy?
Returns are accepted within 30 days of delivery. Change-of-mind returns must be new, unused and in the original packaging. Full terms are in our refund policy.
Who pays for return shipping?
For change-of-mind returns, return shipping is paid by the customer and a 25% restocking fee applies. Damaged or defective items carry no restocking fee.
How do I start a return?
Contact us within 30 days of delivery with your order number and the reason for the return. We will send you the return instructions.
When will I get my refund?
Refunds go to your original payment method within 7 days after we receive and inspect the returned item. Your bank may need a few extra days.
What if my item arrives damaged or defective?
Contact us within 30 days of delivery with photos or videos of the issue. We will offer a replacement or a full refund.
Products and Warranty
Which brands do you carry?
Steelfooting is an authorized dealer for Bells of Steel, Body Solid, Bolt Fitness Supply, Force USA, GMWD Fitness, Muscle D Fitness, Temple of Gainz, TKO, York Barbell.
What warranty is included?
Every product includes the manufacturer warranty. Terms depend on the brand, the component and home or commercial use. Contact us to confirm them before you order or to start a claim.
Is assembly required?
Assembly requirements depend on the machine. Check the product details or ask us before you order, and we will confirm what is involved.
How do I know which machine is right for me?
Send us your floor space, ceiling height and training goals through our contact page, and we will help you compare the options that fit.
Can I get the owner manual or detailed specifications?
Yes. Send us the product name and we will request them from the brand.
Commercial Orders
Do you sell to gyms and businesses?
Yes. For several units or a full facility, send us the machines, quantities, delivery ZIP code and timeline through our quote form, and we will prepare a quote.
Can I use home equipment in a commercial facility?
Only if the brand rates it for commercial use. Commercial use often changes the warranty terms, so ask us to confirm before you order.
Payment and Security
What payment methods do you accept?
All available options are shown at checkout.
Is my payment information secure?
Yes. Checkout is powered by Shopify with SSL encryption.
About Steelfooting
Who is Steelfooting?
Steelfooting is an authorized dealer of strength equipment for home and commercial gyms, operated by Snoussi Othman LLC, a Delaware limited liability company.
How do I contact you?
Send us a message and we will reply by email. If you prefer to talk, say so and we will schedule a call.
